Privacy Policy

Last updated: Oct 2025

OutPsych is committed to protecting your privacy and ensuring that your personal information is handled with care and transparency. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure.

1. Information We Collect

We collect information in the following ways:

  • Form Submissions: When you complete a contact or intake form, we collect your name, contact details, and any information you choose to share. Please avoid including detailed medical or mental health information on web forms, as they are not HIPAA-secure.

  • Email and Phone Communication: If you contact us by email or phone, we may retain communication records for scheduling, coordination, or follow-up purposes.

  • Website Analytics: We use limited analytics tools (such as Google Analytics) to understand website traffic and improve user experience. These tools collect anonymous information such as page views and general location data. No identifying personal or medical information is collected through analytics.

2. How Information Is Stored and Protected

  • Data submitted through our website forms is transmitted via Squarespace, which is not a HIPAA-secure platform. However, once your information is received, it is stored securely in Google Workspace, which is covered under a Business Associate Agreement (BAA) for HIPAA compliance.

  • Client health records are stored only within our HIPAA-compliant electronic health record (EHR) platform, not on this website.

  • Access to all systems is restricted to authorized OutPsych staff and providers.

3. How We Use Your Information

We use the information you provide to:

  • Respond to inquiries and schedule appointments

  • Coordinate care and communicate about services

  • Maintain internal records in compliance with healthcare regulations

  • Improve our services and website functionality

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Use of Cookies and Analytics

Our website may use cookies to enhance site performance and measure web traffic. These cookies do not store personal data. You can disable cookies through your browser settings at any time.

5. Your Rights and Choices

You have the right to:

  • Request access to or correction of your personal information

  • Request deletion of information we hold about you (subject to legal and clinical record-keeping requirements)

  • Withdraw consent to receive non-clinical communications

To make a privacy-related request, please contact us at [privacy@outpsych.com].

6. Third-Party Links

This website may contain links to external sites. We are not responsible for the privacy or security practices of other organizations. We encourage you to review the privacy policies of any third-party websites you visit.

7. Telehealth and Confidentiality

All clinical services are provided via HIPAA-compliant telehealth platforms. Telehealth sessions are never recorded without your consent. We take every reasonable measure to ensure the confidentiality and security of your information.

8. Updates to This Policy

We may update this Privacy Policy periodically. The date at the top of this page indicates the most recent revision. Updates take effect immediately upon posting.

9. Contact Us

If you have any questions about this Privacy Policy or your information, please contact:

OutPsych
Email: jess@outpsych.com
Locations: Maryland, Massachusetts, Virginia, and Washington DC